Politique de confidentialité

General Sales Conditions Euro Vacation (Vacances)

Euro Vacation (Vacances) Web site, the real needs of today's traveller by offering an unbiased and competitively priced online travel service for world travel, with access to flights, hotel properties, charter flights, package holidays, SPA holidays, from Canada and USA, city breaks, and a worldwide fleet of hire cars, Eurodrive programe in Europe, as well as comprehensive travel insurance.

Buying a trip through the Internet allows you to make your choice and proceed with your purchase in the comfort of your home or office. Should you need advice in choosing your trip or planning your itinerary, please contact our travel consultants by phone at 450-678 7754 or by email: info@resa.ca . Using the Euro Vacation (Vacances) Web site automatically means that you accept all the general conditions stipulated by the wholesalers and/or the providers of travel and service provisions and that it is your responsibility to consult them. You are, therefore, subjected to the following conditions and to those stipulated by the wholesalers and /or the providers.

1- Role of Euro Vacation :

Voyages Euro Vacances act as a retail tavel agency since 1983 operating under the legal name of Euro Vacances inc. holding a Quebec licence #700274, recognize by all standards all over Canada, your money is fully protected according to the consumer protection laws. Euro Vacation (Vacances) does not act as a wholesaler or as a supplier for individual services or products included in a package tour (air ticket, lodging, etc.). All the products and services appearing on our site are supplied by wholesalers, independent of Euro Vacation (Vacances). Euro Vacation (Vacances) acts as your sales agent when we book and transmit your request for a reservation and your payment to the wholesaler. We also act as the agent of the wholesaler when we confirm your reservation and provide you with travel documents. The use of this site automatically confirms your acceptance of the general conditions of the suppliers and/or wholesalers as specified by there lists of conditions, it is your duty to consult them. You are also in acceptance with the following terms and conditions when booking on line:

2- No Advice Obligation
When you book and purchase a trip on our site, Euro Vacation (Vacances) cannot evaluate your needs or requests. As a consequence, Euro Vacation (Vacances) has no obligation to advise you. You are the only one responsible for choosing the trip whose presentation and description belong exclusively to the wholesalers. Euro Vacation (Vacances) shall not be held responsible for the accuracy of the information supplied by the wholesalers. If you wish to be given advice regarding your choice, you may contact Euro Vacation (Vacances) travel consultants by phone at our offices (see Contact Us).

3- No Solicitation
This Web site has no purpose other than service and information. It does not claim to provide exhaustive information about the products and services appearing within, nor does it make recommendations for the sales or purchase of any product or service. We advise you to consult one of our travel agents if you need advice or further details. The advertisements on this Web site are invitations for purchase orders, not sales offers. The booking form you fill in and send constitutes your offer to book the products and services indicated in your form. Your order shall be accepted only upon payment.

4- User's Responsibilities
You, the user, attest that you are at least 18 years of age, possess the legal authority to enter into this agreement, to purchase and use the products and services and to use this Web site in accordance with all terms and conditions herein. You agree to be financially responsible when making purchases through the Euro Vacation (Vacances) site, and are solely responsible for your account and your password. You also agree that all information supplied by you or proxy members using this Web site in your name is true and accurate. Remember that false declarations can constitute an offence liable to prosecution.

5- Travel Documents
It is your responsibility and expense to obtain all documents, such as passport, visas, etc., required by the government authorities in the countries of your destination. If you need information as to which papers are required, please contact the specific agency that you have chosen or the consulate or the embassy of the countries you intend to visit. The traveler who does not have the necessary documents can be rejected by the airline or customs agent of the countries of destination. In such a case, cancellation fees apply and Euro Vacation (Vacances) shall not be held responsible.

Travelling from Canada

For domestic flights, all passengers must be in possession of government-issued photo identification. Children under 16 should carry proof of identity, if no photo ID is available. For international flights, depending on the requirements of the destination country, each passenger must be in possession of proof of citizenship with photo ID in the form of passport, birth certificate and driver's license, or citizenship card. Please consult your travel agent for specific country requirements. Here's a helpful checklist of passport and visa information you may want to check out before you leave.

It is your responsibility to obtain all documents — including those for infants and children — required by relevant government authorities of the country you're visiting.

Some countries have very specific regulations regarding cases where only one parent is travelling with a child. We recommend you obtain information from your travel agent or country consulate.

Check with your travel agent or local officials (embassy, consulate) to find out which documents are required and then make certain that you have the documents in hand at time of check-in.

Failure to provide the required documents may result in being denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund.

No refund or replacement is given for lost or stolen travel documents.

For a majority of destinations, tourist cards and/or custom declaration cards are distributed on board Air Transat flights or by your travel agent/tour operator.

Canadian citizens must show proof of citizenship (birth certificate or citizenship card) and official identity card with picture for destinations where passports or visas are not required.

Cruise passengers must present a valid passport, regardless of the entry requirements for their country of embarkation.

Travelling to the United States

For Canadian citizens, a valid passport or proof of Canadian citizenship with official photo ID is required. A Visa Waiver Program exists for certain countries. However, since March 2003, travellers from certain countries require additional visas to enter the U.S. For more information visit www.usembassycanada.gov/content/content.asp?
section=travel&document=landed_newrequirements_021803.

NEW – Visa Waiver Requirements – Machine Readable Passports

Effective October 1, 2003, the United States imposed new requirements for passport holders of certain countries permitted to enter the USA under the Visa Waiver program. All nationals from these specific countries will continue to be permitted entry into the USA without a visa, provided: their stay is no longer than 90 days; they are holding a signed I-94W; they are holding onward or return tickets; their passport is valid; and they are holding a machine-readable passport.

A machine-readable passport has biographical data (i.e. name, date of birth, passport number) coded into the bottom of the data page, which is readable when the passport is swiped through a passport reader.

As of October 1, 2003, under the Visa Waiver Program, passport holders from the countries listed in the table below are affected by the new machine-readable passport requirement:

Andorra Brunei Belgium

Liechtenstein Luxembourg Slovenia

As of October 1, 2003, air carriers are required to refuse boarding to anyone from Andorra, Brunei, Belgium, Liechtenstein, Luxembourg and Slovenia who attempts to check in for a flight to the United States under the Visa Waiver Program without a machine-readable passport. However, these passengers can travel with a valid U.S. visa if they have no machine-readable passport.

Passport holders of other countries permitted to enter the USA under the Visa Waiver program will not be affected by this new machine-readable passport requirement before October 26, 2004. All nationals from these specific countries will continue to be permitted entry into the USA without a visa, provided: their stay is no longer than 90 days; they are holding a signed I-94W; they are holding onward or return tickets; and their passport is valid.

Under the Visa Waiver Program, passport holders from the countries listed in the table below can still enter the USA WITHOUT a machine-readable passport:

Australia Austria Denmark Finland

France Germany Iceland Italy

Japan Monaco Netherlands New Zealand

Norway Portugal Republic of Ireland San Marino

Singapore Spain Sweden Switzerland

Uruguay British passport, endorsed British Citizen

As of October 26, 2004, air carriers are required to refuse boarding to anyone from Australia, Austria, Denmark, Finland, France, Germany, Iceland, Italy, Japan, Monaco, the Netherlands, New Zealand, Norway, Portugal, Republic of Ireland, San Marino, Singapore, Spain, Sweden, Switzerland, Uruguay, or the United Kingdom who attempts to check in for a flight to the United States under the Visa Waiver Program without a machine-readable passport. However, these passengers will be able to travel with a valid U.S. visa if they have no machine-readable passport.

All passengers, regardless of nationality, must verify their individual requirements with their travel agent and the U.S. Consulate prior to departure.

Requirements of other countries

Passengers travelling outside Canada, regardless of nationality, must consult with local consulates about regulations on passports and visas. For more information on passports and visas, consult the Canada Customs & Revenue Agency web site.

6- Terms and Conditions of the Wholesalers and Suppliers
The travel services are subject to the terms and conditions of the wholesaler and/or the supplier, of your voucher and tickets. We recommend that you take note of the terms and conditions of the wholesalers or suppliers before you make a reservation using the Web site. When you transmit your credit card number to purchase a trip, you confirm that you have read and accepted the herein General Conditions and those of the wholesaler and/or supplier. The terms and conditions of the wholesalers and suppliers generally include fees in case of a cancellation or a change in the products purchased. It is your responsibility to present yourself at the airport check-in counter well before the flight (usually three (3) hours minimum before departure time), as well as to be aware of the availability of the services at your destination, and that changes may affect the flights or the hotels. You shall verify the accuracy of the flight schedules 72 hours before departure. Euro Vacation (Vacances) is not involved in the preparation, organization, or provision of products and services of a trip, including package tours which commit only the wholesaler or supplier. Euro Vacation (Vacances) disclaims any responsibility in this matter and in any damage, lost, theft, incident or injury which may occur during the trip.

7- Prices And Other Information
All the travel services you purchase on this Web site or by phone will be delivered depending on availability. All of the prices listed on the Euro Vacation (Vacances) Web site are given in Canadian currency unless specified of another currency. They include federal and provincial taxes, but they exclude delivery fees. Depending on the type of reservation, service fees of CAD $ 60.00 (tax included) could be charged to you for each ticket issued. The price of any travel services will be the one given to you at the time of your purchase. Euro Vacation (Vacances) disclaims any responsibility in a price change that may occur before you have finalized your transaction.

8- Prices in Quebec
Certain jurisdictions regulate advertisement for trip prices and other tourist services by forcing wholesalers and suppliers to indicate only the total cost to pay for the advertised trip (including taxes, service fees and other incidental expenses). This rule does not apply in all Canadian provinces. Euro Vacation (Vacances) will always tell you the total cost to be paid for the travel services you wish to purchase.

9- Misprints, Mistakes and Availability
Information and prices of travel services come directly from our wholesalers. In the event of misprints and mistakes, fairprice.ca and its suppliers reserve the right to correct prices and fees of the products and services appearing on the Web site at anytime, without notice or liability. Euro Vacation (Vacances) cannot guarantee that the products or services advertised on the Web site will be available at the time you wish to purchase them or thereafter. Euro Vacation (Vacances) and its suppliers reserve the right to reject, correct or cancel a reservation or a request for availability for a trip. Should you wish to purchase products and services for which the advertised prices are inaccurate, Euro Vacation (Vacances) and its suppliers reserve their right to reject your offer by notifying you orally or in writing. The price for the purchase of a trip is the one indicated to you at the time of your purchase. Products and services are subject to availability at the time of purchase.

10-Payment
The travel services you wish to purchase must be paid, either by the required deposit, and respecting the final payment date indicated while making the online purchase, or in full at the time of purchase while making the final online purchase. If your purchase allows you to take advantage of only making a deposit, you must absolutely respect the final payment date mentioned on your online purchase, if omission to respect that final payment date your reservation may be cancelled without any noticed by Euro Vacation (Vacances) or it's wholesalers or suppliers and automatically your deposit will be 100% non-refundable, whether the transaction is made on-line or by phone. Euro Vacation (Vacances) can not be responsible of any payments omissions. You can pay using Visa, MasterCard, American Express credit cards. Full balance could be requested based on suppliers/wholesalers conditions. Your credit card will be debited on your account by the supplier and/or the wholesaler.

11-Finalizing Your Purchase
The purchase contract is final only when you provide your credit card number to pay for your purchase, either for your required deposit, or for the final payment of your reservation, only then do you accept all in full the general conditions of the supplier. Before the moment of giving your credit card number, without which there is no obligation on your part, or on the part of Euro Vacation (Vacances) or its suppliers. When you give your credit card number on the online transactional Web site or by phone to one of our travel consultants, you immediately and automatically commit yourself to paying either the deposit required or/and the balance amount at the date mentioned during the purchase process, the total cost of the travel services. Your account will immediately be debited for the amount of your purchase. If the name of at least one passenger indicated on your reservation form is not the credit card's owner, your reservation request will not be processed by the wholesaler or supplier until Euro Vacation (Vacances) receives: 1) a letter of authorization duly signed by the owner in order to authorize Euro Vacation (Vacances) and or suppliers to debit the card to pay for the trip, and 2) a photocopy of both sides of the card with the owner’s complete address. The purchase will be final only after having received this information. Meanwhile, the availability and the price of the trip you wish to purchase may change without notice.

12-Modification Fees
Any modification made to the original online purchase will be subject to a minimum modification fee of $45.00 CAD by Euro Vacation (Vacances) per file plus any addition modification fees applied by the wholesaler or supplier.

13-Purchase Cancellation
You must inform Euro Vacation (Vacances) by phone or registered mail should you wish to cancel a purchase. Communication by e-mail or voice mail does not guarantee cancellation unless we have responded accordingly to these messages. Once your purchase is complete, you are subject to the cancellation or change fees that wholesalers or suppliers require. You may refer to the terms and conditions of the wholesaler or supplier of the travel services that you have bought.

14- Document Delivery
After you have completed your transaction, Euro Vacation (Vacances) will e-mail you to confirm the travel services that you have purchased. Please make sure that all of the information is correct and refer to your e-mail confirmation for any further request regarding your purchase. The tour operator or supplier usually delivers the tickets to Euro Vacation (Vacances) 14 to 21 days prior to departure. Tickets can be pick-up at our office, airport pick-up or be delivered to you by mail by Canada Express Post $10.00 or always according to the method you choose, that is: by courier a minimum of 20$ delivery fee can be charged. Also free of charge if it is an electronic ticketing or a pick up at your chosen agency. In requesting an airport pick-up, the customer is fully responsible for complying with the conditions as stated by the supplier and for any mistake that could appear on the travel documents. It is your responsibility to verify all travel documents for errors prior to your trip, subject to modification fees for any corrections. For delivery outside North America , the delivery fees will vary depending on the courier company and the delivery address.

15- Insurance
Euro Vacation (Vacances) recommends that travelers acquire travel insurance. Euro Vacation (Vacances) is not an insurance company, but offers you RBC insurance products. Other insurance companies also offer travel insurance. The decision to purchase insurance or not is solely your responsibility, as is the onus to be aware of the types of protection and the clauses of any insurance policy you may acquire. Euro Vacation (Vacances) shall disclaim its responsibility in the case that the insurance company should refuse coverage, for whatever reason. Insurance policies impose exclusions especially but not exclusively in case of pre-existing medical conditions. They also require time limits and procedures to put in a claim. The coverage offered by different insurance policies may vary. Once you have purchased a trip, RBC insurance allows you to buy travel insurance within 48 hours or increase the coverage of an insurance package already bought from RBC insurance. If you decide to cancel the insurance you bought through Euro Vacation (Vacances), you must advise the insurance company within a period of 10 days. Any claim for reimbursement shall be made under RBC insurance General Conditions or the company that you have chosen and according to the laws in effect in the province of Quebec , Canada .

16- Restrictions To Personal And Non-Commercial Use
Euro Vacation (Vacances) is for your personal use only, and not for commercial purposes. Copyright laws prohibit modification, copying, distribution, transmission, display, performance, reproduction, publishing or selling any information, software, products, or services obtained from the Euro Vacation (Vacances) site. Creation of derivative works or licenses is also prohibited. You may only use this site to look for information on available travel-related goods and services, and to make legitimate reservations or purchases. It is unlawful to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand using this Web site.

17- Violation Of Rules And Regulations
Inappropriate or unlawful use of this Web site will result in the refusal of access.

18- Privacy And Confidentiality
To ensure the successful fulfilment of your travel arrangements, Euro Vacation (Vacances) is required to provide information (such as name and address) about you and your purchase to the wholesaler, airline, or supplier. Euro Vacation (Vacances)commits itself to respect the privacy of its customers. Names and information pertaining to customers shall not be given or sold to third parties. All communication with Euro Vacation (Vacances) remains confidential. Euro Vacation (Vacances) will not send you any unsolicited information.

19- Copyright / Trademarks
All content including text, photos, buttons, icons, images and software appearing on this site are protected by Canadian and international copyright laws. Copyright laws prohibit modification, copying, distribution, transmission, display, performance, reproduction, publishing or selling any information, software, products, or services obtained from the Euro Vacation (Vacances) site. Creation of derivative works or licenses is also prohibited.

20- Credits
Euro Vacation (Vacances) controls this Web site from its offices located in the province of Quebec , in Canada . See the Contact Us page for details.

21- Laws, Regulations And Jurisdiction
The present General Conditions and their enforcement are subject to the laws and regulations in the province of Quebec , district of Longueuil.

22- Links To Other Sites
Links to other websites included in this site are provided for information purpose only and do not imply endorsement on the part of Euro Vacation (Vacances) does not guarantee the security of Web sites other than its own. It is strictly prohibited to link to this Web site without the express written permission of Euro Vacation (Vacances). To request permission to link to this Web site, please send an e-mail to richard@voyagesendirect.com, Euro Vacation (Vacances) reserves the right to cancel and revoke any permission it may give to link to this Web site at any time without notice or liability. The framing of this Web site or any of its content is strictly prohibited.

23- Damages From Using Our Site
Euro Vacation (Vacances) claims no responsibility and shall not be liable for any damage or viruses that may infect your computer equipment as a result of using this site. In no event shall Euro Vacation (Vacances) or any third party suppliers or distributors be liable for any damages of any kind, be they punitive, exemplary, direct or indirect, or for any physical or moral damages which would arise out of any use of its site.

24- Assignment
You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

25- Modification
Euro Vacation (Vacances) may at any time modify these General Conditions. Your continued use of this site will be provisional upon the conditions in effect at the time of your use.

26- Legal applications
In the event that any provision in the General Conditions is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other provisions.

27- Headings
The headings used in these General Conditions are included for convenience only and will not limit or otherwise affect the conditions herein.

28- Entire Agreement
These General Conditions, together with any conditions incorporated or referred to herein constitute the entire agreement between Euro Vacation (Vacances) and its clients and customers relating to the subject matter hereof, and supersede any prior understandings or agreements regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.

29- Complaint Resolution
You can lodge a complaint by phone, by mail, directly to the agency you have chosen to effectuate your reservations.

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Euro Vacances

3271 Montée St Hubert, St Hubert, Que J3Y4J4

Tél.: (450) 678 7754 - Télèc.: (450) 443 8698 ou par courriel : info@resa.ca